Reaching Excellence for Cessna Citation Service Facilities

October 21, 2014

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The Challenge
As a globally recognized Cessna/Citation Service Center, FLYINGGROUP provides Cessna parts and complementary technical maintenance services for its international customers as well as its own fleet. As a growing international service provider, FLYINGGROUP operated with disparate systems and manual processes which resulted in inefficiencies and a complicated workflow. FLYINGGROUP needed a fully integrated operations software that would optimize its maintenance processes to reduce overhead and also maintain a high level of customer service.

The Solution
FLYINGGROUP selected Quantum Control MRO & Logistics software as the foundation for managing its maintenance and distribution practices. Quantum’s CESSNA/ Citation module provides FLYING GROUP with an automated process for receiving Cessna/Citation parts data. The Cessna/Citation module is integrated with all Quantum modules for sharing part and price data across departments to further expedite quotations. As soon as a quoted job card is approved in the quotation module, the linked job card in the work pack will have its status updated by Event Manager automatically eliminating the need for Customer Service to notify Maintenance to start work. Working with Job Card Templates, access panels and billing groups within Quantum, quotations on major checks now take a fraction of the time to create, and at a reduced overhead cost.

“The use of Quantum and its Cessna/Citation module has created efficiencies in both our work and communication processes to optimize our opera- tions and minimize errors across departments saving us overhead and allowing us to focus on our customer service,” said Jerry Beeckman, Maintenance Manager, FLYINGGROUP.

Source : Component Control