Heathrow AOC and Collins Aerospace Ink Contract Extension to Provide Streamlined Passenger Experience

April 09, 2025

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Collins Aerospace, an RTX (NYSE: RTX) business, announced a six-year renewal agreement with Heathrow Airline Operators' Committee (AOC) to continue offering its ARINC cMUSE (multi-user system environment) solution to all four London-Heathrow Airport (LHR) passenger terminals – ensuring streamlined airport operations, flexible passenger processing and quicker passenger check-ins for an improved travel experience.

cMUSE is Collins' next-generation common-use passenger processing system (CUPPS), providing more than 80 airlines at LHR simplified access to shared resources rather than having to rely on dedicated infrastructure. Check-in desks and boarding gates are dynamically allocated based on real-time demand, seamlessly maximizing space and operational costs.

"Throughout our 25-year relationship, Collins and Heathrow AOC have provided global customers with scalable, secure solutions to effectively manage passenger traffic," said Nicole White, vice president and general manager of Connected Aviation at Collins Aerospace. "We remain committed to delivering the same reliability and dedicated on-site support they have come to expect while exploring new ways to enhance the passenger journey together."  

Collins first deployed its MUSE solution at LHR in 1999 and has scaled in capability to meet the growing operational demands of one of the world's busiest airports by passenger traffic, which handled a record 83.9 million passengers in 2024.

"As the UK's Gateway to Growth, Heathrow is making investments to transform our current infrastructure to serve more passengers than ever before and it is vital that we leverage the most innovative technologies to keep our operations running smoothly," said Nigel Wicking, Chief Executive of the Heathrow AOC. "We trust the Collins ARINC cMUSE solution will continue to help us optimize resources and offer quick and easy passenger processing tools that ultimately enable our airline customers to provide the best customer service possible."

Heathrow is the largest of Collins' CUPPS sites globally, featuring more than 1,500 common-use workstations. Over the course of the next five years, Collins and Heathrow AOC will also explore and trial new solutions to support LHR's investment in future growth, such as cloud technology and mobile solutions.

Deployable in the cloud, onsite or as a hybrid solution, and interoperable with all common-use terminal equipment and CUPPS, ARINC cMUSE is designed to adapt to different technology road maps. Users can quickly scale up – or down – and add workstations as needed, while ARINC Managed Services can help reduce support costs while optimizing resources. Collins' expert assistance, tools and technologies and 24/7 global support keep IT users up and running, helping operations run seamlessly.

Source : RTX